Shipping policy

1. International Shipping

We offer international shipping to a wide range of countries and regions, including the United States (most of the mainland), Australia, Canada, Singapore, Vietnam, Japan, Malaysia, the Philippines, South Korea, Thailand, New Zealand, Russia, and the United Kingdom.

The estimated delivery time for international shipments is approximately 8–15 business days.

Please confirm the shipping cost at checkout, as it may vary depending on your destination and order.

As orders are shipped from overseas warehouses, delivery may be delayed due to factors such as long transportation distances, customs clearance procedures, weather conditions, traffic situations, or other unforeseen circumstances beyond our control.

If you need to receive your order by a specific date, please contact us in advance.

If your order has not been delivered within 45 days, you will be eligible for a full refund.

Please note that we do not offer refunds based on failure to meet a requested delivery date, so we appreciate your understanding.

2. International Tracking Numbers

After your order has been shipped, we will send you a confirmation email including a tracking number so you can monitor the delivery status.

The tracking number provided is an international logistics tracking number.

You can check the delivery status via the following website:
https://www.17track.net/en

3. Multiple Shipments

Depending on the contents of your order, items may be shipped separately.

If you receive multiple tracking numbers, please wait for all packages to arrive.

4. Delivery Delays

Delivery may be delayed due to weather conditions, traffic issues, or peak seasons. We appreciate your understanding.

5. Contact Us

If you have any questions regarding shipping, please feel free to contact us:
📧 support@nyankira.com