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Shipping within Japan

• Preparation time: 2–3 business days
  After your order is confirmed, we will inspect and pack the items.
• Delivery time: 5–8 business days
  This is the estimated time from shipment to delivery after preparation is complete.

Once the shipment arrives in Japan and is handed over to the domestic carrier (Sagawa Express), tracking information will be available on the following website.
>> https://www.sagawa-exp.co.jp/

• Orders of ¥6,000 or more will be delivered free of charge.
• For orders under ¥6,000, a shipping fee of ¥700 will apply.
  *Some items are eligible for free shipping.
  *Please check the exact shipping fee at checkout after entering your address.

>>Click here for detailed shipping information

International Shipping

We offer international shipping to a wide range of countries and regions, including the United States (most of the mainland), Australia, Canada, Singapore, Vietnam, Japan, Malaysia, the Philippines, South Korea, Thailand, New Zealand, Russia, and the United Kingdom.

The estimated delivery time for international shipments is approximately 8–15 business days.

Please confirm the shipping cost at checkout, as it may vary depending on your destination and order.

View delivery details

当店には7日間の返品ポリシーがあり、商品受け取り後7日以内であれば返品をお申し込みいただけます。

ご対応の流れ

• 不良品または誤送品の写真を撮影してください
• あわせて、不具合の内容や状況についての簡単な説明をご記入ください
• 下記メールアドレス宛に、上記内容とご注文情報をお送りください
   support@nyankira.com

内容を確認のうえ、返品・交換またはご返金にて対応させていただきます。

詳しくは返品・交換ポリシーをご確認ください：
https://www.nyankira.com/policies/refund-policy